Help & Support
Straight answers, from real people.
Everything you need to know about buying with InstaMattress — and three ways to reach us when a page isn't enough. We answer the way we assess: honestly, specifically, and in plain English.
Live chat
MON–SUN · 8AM–8PM
The fastest way to a real answer — seven days a week.
Call us
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Talk it through with someone who knows the mattresses first-hand.
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Best for order details, photos, or anything worth putting in writing.
Frequently asked questions
The things people actually ask.
You answer six short questions — your size, how you sleep, how it should feel, what matters most to you, who the mattress is for, and combined sleeper weight. ComfortDNA™ then compares your answers against the verified, physically assessed scores of every mattress we sell, weighted towards your priorities, and shows your best matches ranked by compatibility — each with the specific scores that earned it. Read how ComfortDNA™ works →
Still not sure which mattress is yours?
Three minutes of questions. Twenty verified scores per mattress. One evidence-based match — with the reasoning shown.