Terms & Conditions of Sale

InstaMattress is a trading name of Saso (UK) Ltd, Company Registration 08100985, registered at Calder House, Savile Road, Castleford, West Yorkshire WF10 1BJ.

To contact us: email info@instamattress.co.uk or call 01977 559979.

An order placed on our website is an offer to buy. The contract between us is formed only when we send you an order confirmation email. Until that point we may decline an order, for example where stock is unavailable or an obvious pricing error has occurred.

We work hard to make sure product information — specifications, sizes, materials and images — is accurate. If a detail is wrong, we will tell you before dispatch and give you the choice to proceed or cancel.

We reserve the right to correct obvious pricing errors before dispatch. If the price shown is plainly wrong, we will not dispatch at that price; we will tell you the correct price and you may confirm or cancel for a full refund.

All prices are shown in pounds sterling (GBP) and include VAT. Delivery is free unless a paid option is selected (see Delivery below).

Payment is taken securely through Stripe (card) or Klarna(finance where offered). We never see or store your full card details — those are handled entirely by our payment partners.

Price DNA™ policy. We do not use was-prices, reference pricing or artificial “RRP” discounts. The price you see is the price you pay. Where our price is below the typical market price of mattresses built the same way as ours, at other UK retailers, the product shows a “Below typical market price” pill. That comparison rests on real UK retail prices and construction specification — never on a made-up higher price.

Delivery is free. We offer Express delivery or a day of your choice with a chosen time slot. Some products and postcodes carry a longer lead time, shown clearly on the product page.

You must provide accurate delivery details and ensure someone is available to receive the mattress on the agreed date. If delivery fails because access is unavailable or details are wrong, we may charge a reasonable re-delivery fee.

Risk in the mattress passes to you on delivery. Please inspect your mattress on arrival and tell us about any visible damage within 48 hours so we can put it right.

We want you to love your mattress. Our ComfortDNA™ exchange runs in additionto your statutory cancellation rights — it never replaces them (see section 6).

• Nights 1–30 — adjustment period. A new mattress can take a few weeks to settle. Give your body time to adjust before deciding it isn’t right.
• Nights 30–100 — exchange window. If the mattress still isn’t right for you, you can exchange it once for a different mattress.
• One exchange per order. The ComfortDNA™ exchange may be used once per order.
• Hygiene condition. A mattress protector must be used from night one. To be eligible, the mattress must be clean, unstained and undamaged. We cannot exchange a mattress that is soiled or damaged.
• At-cost fee. The exchange fee is £49, covering collection and re-delivery at cost.
• Price difference. If your replacement costs more, you pay the difference. If it costs less, the difference is refunded to your original payment method.
• Exclusions. Clearance and ex-display items are sold as seen and are excluded. Bases, frames and accessories are also excluded — only mattresses qualify.

To start an exchange, use the exchange form on your order page or email us. We will confirm your eligibility and arrange the swap.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel a distance order within 14 days of receiving your mattress, without giving a reason.

To cancel, tell us in writing (email is fine) within 14 days of delivery. You must then return the mattress to us at your own cost, unless we agree otherwise. To exercise this right, the mattress must be in a resaleable condition — clean, unstained and undamaged. Refunds are made to your original payment method within 14 days of us receiving the returned mattress.

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If your mattress is faulty, you are entitled to a repair, replacement or refund as appropriate. Contact us with details and we will arrange the remedy at no cost to you.

The ComfortDNA™ exchange in section 5 is in addition to these statutory rights — never instead of them. You always have the rights set out in this section.

Each mattress carries the manufacturer’s guarantee as stated on its product page — typically 5 to 12 years. The guarantee covers manufacturing defects and is handled through us on your behalf.

To claim, email us with your order number and a description (and photos if possible) of the defect. We will assess with the manufacturer and arrange repair, replacement or refund as appropriate.

For £59 we will collect and responsibly recycle your old mattress at the same time as we deliver your new one. The old mattress must be dry and manageable for a single person to handle — if it is waterlogged or unsafe to carry, the crew may decline and a refund of the fee will be issued.

Our liability for loss or damage arising from your order is limited to the price you paid, except where we have caused death or personal injury through negligence, or where liability cannot be limited by law.

These terms are governed by the laws of England & Wales. Any dispute will be dealt with by the courts of England & Wales.

We want to resolve any complaint quickly. Please contact us first at info@instamattress.co.uk. If we cannot resolve a dispute, you may use the alternative dispute resolution service available at consumerADR.org.